Experienced manager wanted for Surfcamp in Taghazout, Morocco

INTRO

Manager in Taghazout, Morocco wanted!

We are opening our new Bura Surfhouse in Taghazout, Morocco in September 2017. This will operate as a 16 bed surf camp style accommodation, focusing on surfing, yoga, and adventures into Moroccan culture.


Required Attributes/Skills:

We are looking for a person who is enthusiastic, hardworking and friendly, with experience in hospitality management and managing a small staff team.
A good knowledge of English and French, both written and spoken is essential, along with a full driving license (to drive a manual vehicle). Arabic helpful but not essential.
We would initially like you to come and spend time with us in Lagos, Portugal getting to know Bura as a brand and training with the core team before arriving in Morocco in September to finalise set-up for opening.

Role & Responsibilities (including, but not limited to):

1. Staffing and Management
Training staff and identifying training needs and development
Provide job description for each role to conduct appropriate training
Hold regular staff meetings to provide and gather feedback on key service areas
Motivate staff team
Observe and evaluate performance and provide appraisal and feedback as relevant
Manage staff rota
Advertising for and selecting staff
Managing staff wages in accordance with budget
Ensuring company policies and procedures are adhered to

2. Sales and Marketing
Having good knowledge of your product and services.
Understanding what your guests want and responding to comments/reviews proactively
Liaising with Marketing manager informing them of strategies/changes needed to existing products
Liaising with agents and activity providers regarding services, commissions and payments

3. Customer Service
Maintain a `hands- on’ role involving:-
Keeping up to date and accurate knowledge of bookings, occupancy levels, guest reviews in order to feedback to staff team and senior management team
Daily arrivals, departures and activities
Attending dinners/events
Seeking and responding to guest feedback
Handling concerns/complaints

4. Housekeeping
Ensure quality standards for cleanliness
Conduct spot checks on a regular and random basis
Ensure staff report maintenance/sanitation issues to hosts for action, or to you for further assessment
Provide deep cleaning schedule

5. Inventory Control
Monitor inventory levels and supervise purchasing in line with budget
Research suppliers for best prices, value and availability of products

6. Accounting and budgeting
Maintain accurate records of revenue and expenditure
Follow the operational budget (includes room rates)

7. Business development and strategy
Follow trends in the hostel industry
Be aware of competitors
Identify changing needs of guests
Participate in opportunities for personal development - eg Conferences, training courses

8. Entertainment, atmosphere, activities
Create and execute a plan to maintain desired hostel atmosphere and vibe
Record duties, expenses, challenges and successes for each event to inform future events and replication
Engage guests directly

9. Health, Safety and Maintenance
Health and Safety management for employees
Health and Safety in relation to guests and guest environment
Review maintenance documents regularly to ensure they remain relevant and up to date e.g vehicle maintenance, smoke alarm checks etc

Conditions and Pay:

This is a year round position as the sun shines and the waves roll all year long. We will have a one month closure period per year in August.

You will receive a monthly salary along with the following:

Staff accommodation on site or in our staff apartment, all utilities included
Breakfast daily and dinner in the evenings
Free surf lessons upon availability
Access to free or discounted activities such as stand up paddleboarding
Staff holiday at end of each season

HOSTEL NAME

OPPORTUNITY TYPE

Hostel Manager

WHERE WE ARE LOCATED

R. da Pedra Alçada 15, 8600-546 Lagos, Portugal
Job first posted: 28 April 2017
Updated: 26 July 2017