Life changing experience - Be our new dynamic and committed Hostel Receptionist

INTRO

Marco Polo and Malti are two hostels working hand in hand. One created in 2010 and the other in 2016, they are located in the heart of Saint Julian’s in Malta. Created by backpackers for backpackers, our mission statement is “expect the unexpected”.

We are looking for a new experienced hostel manager to join our team and work with our receptionists, housekeepers and other members of the staff to further improve the image of our hostels, the comfort of our guests and the efficiency of our marketing strategy.

Our ideal candidate will have at least one year of hostel management experience in a hostel of over 30 beds. Customer service focused, attention to detail, experience in implementing processes to create improved guest experiences and efficiencies within the hostel. Sales experience and working to targets is also a key requirement.

You will have to oversee all aspects of hostel activity, including accommodation facilities, administration, reception and general management.
*Minimum 6 months contract and EU working visa are required.

Duties:
• Staff Training and Management
• Sales and Marketing
• Human Resources
• Reception and Customer Service
• Public Relations and Industry Relations
• Housekeeping
• Accounting and Budgeting
• Entertainment, Atmosphere, Activities
• Quality Control
• Business Development and Strategy

Skills and experience:
• Experience of providing high quality customer service
• Line management experience
• Able to collate and interpret financial and performance data to drive business growth
• Demonstrate good understanding of the hospitality industry and current tourist industry standards
• Excellent administration skills and attention to detail
• Ability to plan, organise and co-ordinate, working to tight deadlines using own initiative
• Good written and oral communication skills
• Knowledge of PC and MAC
• Knowledge of the youth hostelling sector, adventure tourism and travel industry
• Project management experience including preparation of specifications and budgets

Personal qualities:
• Commitment to Marco Polo and Hostel Malti mission and values – desire to make a difference
• Proactive and pragmatic
• Strong leadership skills
• Team player
• Flexible, and willing to work in the fast-paced and constantly changing environment
• Conscientious and responsible
• Support and encourage others and maintain a professional image

HOSTEL NAME

OPPORTUNITY TYPE

Volunteering
Paid Hostel Staff
Hostel Manager

WHERE WE ARE LOCATED

Triq Ross, San Ġiljan, Malta
Job first posted: 10 July 2017
Updated: 10 October 2017

WORKER SKILLS WANTED

Administrative Assistance
Email Communications
Event Planning / Hosting
Greeting / Helping Travelers (Concierge)
Hostel Marketing
Hostel Reception / Front Desk
Social Media Marketing
Tour Guide
Web Blogging & Writing



*This Hostel is willing to provide training