Resident Manager opportunity at RAD Hostel in Colorado Springs/Rocky Mountain Front Range

ColoRADo Adventure Hostel is looking for a Resident Manager to lead our team of up to 10 employees and volunteers, manage the day to day operations, and work closely with the owner in strategic planning for our mid-sized hostel.

Start Date: Jan-Feb 2020
Deadline to Apply: Jan, 2020

Generous Salary DOE
Free housing, utilities, wifi
All benefits and amenities available to guests
Opportunity for commission and bonuses
2 weeks paid vacation after 1 year

Reports to: Owner

Must have previous hostel, hotel or other relevant industry management experience
Relevant college degree
Experience using a PMS and Channel Manager- Cloudbeds experience a plus
Experience working with the major OTA’s
History of successful leadership roles
Budgeting and strategic planning experience
Must be able to delegate effectively
Must have excellent skills in the following areas:
-Critical thinking
-Problem solving
-Conflict resolution
-Communication - verbal and written
Personality Traits:
-Great self (time) management skills even in a highly distractible environment
-Self-motivated, driven, initiative
-Great listener
-Passion for travel, other cultures, adventure
-High tolerance for stress and change
Valid Driver’s License

Job Description:

Operations Management:
Manage staff and build strong team focused on common mission
Evaluate current processes; develop, implement and regular assessment for ongoing improvement
Manage all aspects of front desk operations
PMS - Cloudbeds
Guest relations
Ongoing effective management and pricing of room/bed/activity inventory
Rate comparison with competitive set and year over year

Marketing and advertising
Assess current marketing, design plan for improvement
Manage social media accounts
Create content calendar
Create advertising campaigns

Inventory and Ordering
Front desk supplies
Room supplies and guest amenities
Maintain facilities in proper working order
Respond to guest and staff feedback regarding broken or malfunctioning items
Conduct routine site inspections to identify, resolve and prevent problems

Atmosphere and Activities
Ensure mission and culture of the hostel are maintained
Organize and execute activities
Record duties, expenses, challenges, successes and areas for improvement for each event for easy replication

Staff Management/Leadership
Participate in recruitment and hiring process and decisions
Onboard and train new hires
Set clear expectations linked to hostel mission and goals
Assign and oversee task completion (housekeeping, maintenance, guest activities, front desk, social media)
Ensure staff are following all procedures and living by CAH values and standards
Assess staff performance to make sure the right people are in the right jobs
Provide necessary one-on-one and team coaching, training, and development so that staff has the knowledge, skills, and resources to be successful
Weekly scheduling

Public Relations and Industry Relations
Maintain guest contact lists
Submit press releases to local media
Participate in local business associations
Organize local community outreach and volunteer activities for staff and guests
Participate in hostel industry events and conferences
Develop relationships with hostel managers in Colorado Hostel Collective, HIUSA, and other hostel networks
Build partnerships with local small business

Business Development and Strategy
Follow trends in the hostel industry
Ensure that the hostel identifies and meets the changing needs of guests
Create and implement a written plan for growth and expansion to capture more market share and new markets

Maintain website
Maintain staff computer
Administrate public and private wifi networks

About Our Hostel:
In the shadow of Pikes Peak, just 5 miles from Garden of the Gods (#1 park in the USA, TripAdvisor 2020) our hostel is a blend of Colorado’s mountain culture, thriving art scene, and fresh Colorado Springs vibe. We opened in September of 2018 and during that time we’ve hosted guests from 61 countries and all 50 states. We welcome adventurers, travelers, seekers, wanderlusts, students, and anyone eager to explore all the beauty of the Rocky Mountains. We are the only hostel in town that provides communal lodging and a variety of activities to ensure our guests have the awesome adventure they’re looking for. We offer a mix of private and shared rooms for up to 70 guests, 2 communal kitchens, dining area, lounge, 420-friendly smoking patio, backyard with fire pit, hammocks and seasonal community garden. Our space was designed with a minimalist philosophy so we can focus on what really matters- experiences, not things.
This past August we were awarded a Travelers’ Choice award by TripAdvisor for being in the top 10% rated hostels worldwide!

Our Mission -
To ensure that every guest leaves the hostel with RAD memories of Colorado by-
creating a safe and welcoming community that encourages unique and lively social interaction
connecting guests to the best recreational activities and cultural attractions of Colorado Springs and the Pikes Peak region

Our Values -
The intrinsic value & uniqueness of ALL people
Community Service

Our Values in Action -
Loving ALL People
Acting with Integrity
Giving Generously
Making a social impact
Creating fun

About Colorado Springs:
Most desirable place to live in the nation, according to the U.S. News & World Report… 2 years in a row!
Colorado Springs was ranked the No. 3 “Best Place to Live” in 2020 and 2019, and No. 2 in 2018
Over 9,000 acres of parkland and 500 acres of trails
Sunny skies and crisp clean mountain air
If you’re a beverage aficionado, there are breweries, distilleries, wineries, cideries, coffee shops galore
Over 55 area attractions, incredible scenery for endless outdoor adventures and a vibrant culture filled with arts, entertainment and rich history.
There's an adventure for every explorer.
Olympic City USA
1 hour south of Denver and 2 hours from several of the top-rated ski resorts in the USA

To join our rad staff send your resume along with a cover letter to Erin at [email protected]


Hostel Manager


3844 N Nevada Ave, Colorado Springs, CO 80907, USA
Job first posted: 14 October 2020
Updated: 14 October 2020