Volunteer on a beautiful tropical island in the friendliest hostel around!!

We are looking for super friendly, motivated and responsible travellers to help us on our reception. Our small family-style hostel is located on beautiful Isla Holbox in the Mexican Carribean and only 200 meters from the turquoise sea. We are looking for people to join our small, very friendly family to help us create the amazing vibe our guests so much love. We have very good ratings from our guests due to the nice atmosphere we create where volunteers and guests feel welcomed and at home. We do not differenciate between owner, manager, volunteer or guest. We like to all sit together at the big communal table in our tropical garden and share travel stories. The garden has various hammocks to enjoy some peace and quiet, a slackline and a grill. We have a good communal kitchen at the hostel as well as netflix, yoga mats and board games you can use. Our showers have hot water with great pressure and we do daily activities at the hostel to unite staff and guests. We have a good record of volunteers extending as they feel valued and at home with us and we are sure you will do too.

If this sounds like an environment you might enjoy please find the requirements for the position here under:

- Fluent in English and Spanish (oral and writing)
- Previous experience in reception position
- Experience in handling a property management system (e.g. Cloudbeds, Winks etc.)
- Experience in handling cash 
- Experience in Microsoft Office (mostly Excel)
- Excellent customer service attitude
- Willing to help where needed

We ask for a minimum stay of 1 month, the longer you can stay the better :). Please find an overview of the tasks here below to get an idea.

- Check in/out guests
- Answer emails 
- Manually create reservations in system
- Putting breakfast buffet for the guests
- Handling cash (charging guests, paying suppliers, square till)
- Cleaning the hostel and making the laundry 
 - Sell tours, bikes, give recommendations
- Other. 

The shift is 5 hours per day rotating between morning, afternoon and evening shifts. You get one day off per week but we try to make sure to put schedules in a way for you to almost have 48 hours off.

You get free accommodation in your own tent that comes with inflatable mattress and a fan. Lockers are provided for your valuables as well. You have daily breakfast that includes bread, butter, jam, fresh coffee, 2 types of cereal, oat meal and two eggs per person that you can cook to your liking. There is drinking water provided at the hostel and you can make your laundry for free. You can also make use of the hostel bikes (if available).

Further you earn commissions that you share with the other receptionists from tours and transfers sold. The hostel does not earn any of the commission for these sales.

If you meet all the requirements and agree with what we offer please send us your CV or more information about your experience.

We look forward to hearing from you and making you part of the family


Work Trade/Exchange


Calle Sierra with, Calle Gerónimo de Aguilar, 77310 Holbox, Q.R., Mexico
Job first posted: 28 April 2021
Updated: 28 April 2021