Edinburgh Hostel position - Available Mid-November

We have a great small hostel in Edinburgh.
We are looking for someone who would like a live-in position and we can provide a small basic salary on top. We expand by a large amount of beds in the summer so the position is ideally looking for someone who will want to stay at least until next summer.

The correct applicant for the position of Office Manager should have, but not be limited to the following qualities:
• A business first mindset
• Be extremely flexible with working hours
• Have fantastic customer relations
• Be self-motivated and have a high level of common sense
• Be able to work alone, as well as conduct a team
• Knowledge of the area and be able to assist guests with directions and point out the popular attractions

The position holds many different duties, and all must be met to have success in the role, they are as follows:
• Constantly monitor new bookings, and log them into the system.
• Maintain a level of cleanliness around the whole property
• Deal with guests complaints in the most professional and diligent manner possible
• Daily housekeeping duties to keep the flats to an acceptable level of cleanliness
• Be happy and able to be ‘on-call’ to deal with late check-in’s, guests questions or requests or possible walk-in’s
• Monitor booking sites to keep rates and availabilities up to date, checking on up-coming special events in the local area for pricing fluctuation
We have hostels in Edinburgh both year round and summer hostels.
We also operate a summer building in New York City.




Job first posted: 28 October 2013