Privacy Policy


1. Your Privacy: Overview

This privacy policy (this "Privacy Policy") tells you about the information that Hostel Management International, LLC ("HMI," "we," "us" or "our") collects in connection with the operation of its website, (the "Site") and all related online services offered by HMI (the “Services”), how the information is used and how you can access and correct certain information that we may collect.

Please note that this Privacy Policy applies only to information collected from you by HMI via the Site and/or Services. It does not apply to information obtained or disclosed in offline correspondence, at our brick & mortar locations or through other personal contacts with HMI representatives. Further, the Site and/or Services may contain links to other entities' websites that are not controlled or operated by HMI. This Privacy Policy does not apply to such third party websites, and HMI is not responsible for the content of such third party websites or the privacy practices of such third parties. Therefore, we encourage you to request and review the privacy policies of any third parties upon disclosing your information to other parties or visiting any third party websites.

2. Collection of Your Information

You can access some areas of the Site and/or Services without submitting any personally identifiable information. HMI collects personally identifiable information only if you choose to complete the online forms to contact us, complete a profile/register for an account, provide design/product feedback or to request information or assistance through the Site and/or Services. The personally identifiable information that HMI collects through these portions of the Site and/or Services includes your name, username, password, email address, address and telephone number and any other personally identifiable information that you choose to include in your profile or in your submissions to us. You represent and warrant that you have the right and authority to provide any information provided by you. HMI may also collect certain non-personally identifiable information in connection with the operation of the Site and/or Services, including IP addresses, browser or operating system information, data on advertisements or links on which you click, and the websites that you visit before or after you visit the Site and/or Services. Such information is maintained by HMI or service providers acting on behalf of HMI. Other users of the Site and/or Services may be able to view your information.

3. Protection of Your Information

To prevent unauthorized access or disclosure, maintain data accuracy and facilitate the appropriate use of information, HMI uses physical, technological and administrative procedures to attempt to protect the personally identifiable information we collect through the Site and/or Services. Nevertheless, Internet transmissions are never completely private or secure. You understand that any messages or information you send to the Site and/or Services may be read or intercepted by others. If you have any questions about the security of personally identifiable information collected by HMI, please contact us at:

4. Use of Your Personally Identifiable Information

Upon our collection of your personally identifiable information, HMI may use such personally identifiable information internally, separately or in combination with pre-existing information, for the following purposes:

• To provide any requested information, products or Services; 
• To troubleshoot problems with the Site and/or Services; 
• To customize your experience on the Site and/or Services; 
• To enforce our Terms of Service, Forum Communication Policy or comply with this Privacy Policy; or 
• To contact you with more information about HMI and its products and services.

Personally identifiable information collected on the Site and/or Services may be stored and processed in the United States, Canada or abroad.

5. Disclosure of Your Information

We may disclose your personally identifiable information to our subsidiaries or affiliates and to third party partners whom we occasionally hire to provide services on our behalf, including support services, website services, delivering promotional materials, answering customer questions about our services and new services. HMI will only provide those third party partners with the personally identifiable information they need to deliver the services to us and/or on our behalf, and they will be contractually prohibited from using that information for any other purpose. In the event that HMI is involved in a transaction such as a merger, stock purchase or sale, or sale of substantially all of HMI assets, your personal information may be transferred to the other party in such transaction.

HMI reserves the right to disclose your personally identifiable information if required to do so by law or legal process or otherwise requested by any law enforcement officer or agency acting under color of law. In addition, HMI reserves the right to disclose your personally identifiable information based on the good faith belief that such action is necessary or appropriate to: (a) protect and defend the rights or property of HMI, or (b) act in urgent circumstances to protect the safety or security of the public or of users of the HMI’s products and/or the Site and/or Services.

6. Cookies

HMI may also use cookies to gather information about your visits to our Site and/or Service in order to enhance your experience. A cookie is a small string of information that the website you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the Site and that information helps us to understand your preferences and improve your experience with the Site and/or Services. Cookies are also used for such activities as remembering your user name and password, if necessary. You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (such as Mozilla, Firefox, or Internet Explorer). There are also software products available that can manage cookies for you. Please be aware, however, that when you choose to reject cookies, this choice may limit the functionality of the Site and/or Service.

7. Website Analytics.

HMI uses Google Analytics and other similar services to help analyze how you use the Site and/or Service. These analytic services uses cookies, (as defined in Section 6 above). The information generated by the cookie about your use of the Site and/or Service is transmitted to the service. This information is then used to evaluate various uses of the Site and Service and to compile statistical reports on Site and Service activity for us, and us alone. We will never (and will not allow any third party to) use these analytics service tools to track or to collect any of your personally identifiable information.

8. Survey Data.

In the event that you submit data to HMI through an online survey or poll, our use of such data may be subject to further restrictions. We invite you to review the additional terms posted along with each survey or poll found on the Site and/or Service for more information on any additional restrictions.

9. No Spyware or Adware.

We do not install any spyware or adware in connection with our Site/Services, or distribute any commercial message, or authorize any third party to distribute any commercial message, by means of spyware or adware. "Spyware" or "adware" is any software which has been downloaded to or installed on an Internet user's computer or device, without the user's actual consent, and facilitates the distribution of any commercial message to the user. If you feel you may have spyware from another company installed on your machine, there are various anti-spyware/adware software applications available on the Internet to identify if this has occurred.

10. Our Security Practices.

The account information associated with the Site and any of our Services is password protected for your privacy and security. You choose your password for any of our Services so the strength of that password is determined by you. We recommend that you choose a unique password and require that you not share your password with anyone else. In certain areas, we use industry-standard SSL encryption to protect data transmissions.

11. Your California Privacy Rights.

If you are a resident of California, pursuant to California Civil Code Section 1798.83, you may request information regarding our disclosure of your personal information to a third party for that party's direct marketing purposes. Any such disclosure made to a third party by us would be otherwise in accordance with the terms of this Privacy Policy. To make such a request please send an email or physical address listed below.

12. Retention of Your Personally Identifiable Information

The personally identifiable information that you provide will be stored and maintained by HMI until you instruct us otherwise, or, in HMI’s sole discretion, for the longer of: (a) for so long as is necessary or appropriate to carry out the purpose(s) for which such information was collected and (b) for so long as we are required to maintain such information by law or other applicable rules or regulations.

13. Children's Privacy

HMI recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children's online activities and interests. The Site and Services are not intended for children under the age of 13. HMI does not target its Site and/or Services to children under 13. HMI does not knowingly collect personally identifiable information from children under the age of 13. If a child who we know to be under the age of 13 and for whom we have not received parental consent attempts to utilize the Site or Services, he/she will not be able to access it and may receive a message which relays that he/she is not eligible for such feature.

14. Choice and Opt-Out Preferences

HMI does not collect your personally identifiable information unless you choose to provide it. If, at any time, you prefer not to receive further e mail communications from HMI (except in connection with information, products or services that you specifically request), you will have the ability to unsubscribe from such communications by means of a link provided in every broadcast e-mail that is sent to you by HMI. If, at any time, you prefer not to receive any other form of communication from HMI, you will have the ability to unsubscribe from such communications by contacting us at:

15. Access and Accuracy

HMI will use commercially reasonable efforts to provide access to your personally identifiable information if you request such access in writing submitted to: HMI reserves the right to deny access to your personally identifiable information: (a) when such denial of access is required by law; (b) when granting you access is reasonably likely to negatively impact other people's privacy; (c) when such access to your acceptance of This Privacy Policy and Revisions to This Privacy Policy is cost prohibitive; (d) when your acceptance of This Privacy Policy and Revisions to This Privacy Policy is necessary to protect HMI’s rights and property, and (e) when such requests are frivolous or made in bad faith. If you believe that the personally identifiable information maintained by HMI about you is inaccurate or incomplete, you may notify HMI in writing describing in details any inaccuracies or omissions, submitted to: Following receipt of such a properly submitted written notice, HMI will, within a reasonable time period, use commercially reasonable efforts to, in its sole discretion, either: (y) amend or correct your personally identifiable information to reflect corrected or additional information provided by you, or (z) in connection with your personally identifiable information, make note of any claimed inaccuracies or omissions reflected in the notice submitted by you.

16. Your Acceptance of This Privacy Policy and Revisions to This Privacy Policy

By using the Site and/or Services, you agree to this Privacy Policy. If you do not agree to this Privacy Policy, you may not use the Site and/or Services. HMI reserves the right, in our discretion, to change, modify, add or remove portions of this Privacy Policy at any time and from time to time, without prior notice to you. All revisions will be posted to the Site and/or Services. We urge you to review this Privacy Policy frequently for changes. Your continued use of the Site and/or Services means that you accept those changes.

17. Questions or Comments

HMI welcomes questions and comments about this Privacy Policy. Questions or comments should be directed to HMI’s privacy policy compliance department:

Via email:

Via snail mail:

Hostel Management International, LLC
c/o Privacy Policy Manager
730 Commercial Street
San Francisco, CA 94108 USA

Revised: May 16, 2018 - (new mailing address)