Hostel Manager---Live In and Paid

Inn the Clouds Hostel & Inn

Sitting at the top of the Rocky Mountains at 10,200+ feet in elevation, Leadville, Colorado is a historic mining town with its roots deep in the Wild West era of the 1800's. Today, Leadville is a Mecca for mountain biking, hiking 14ers (mountains that are 14,000+ ft high), skiing, snow shoeing, hiking, and all the other fun adventures to be had in the mountains.
Inn the Clouds has been the hostel we see today since 1999, and has a deep following of guests who continue to return year after year. With 45 beds, a mix of dorms beds and private rooms, we are excellently oriented to host single travelers, families, and groups. Leadville sits at the crossroads of the Continental Divide Trail and the Colorado Trail--two through hikes that bring in a lot of hikers through the summer and early fall.

Hostel Manager at Inn the Clouds

Our Hostel Manager will oversee all hostel work-for-stay volunteers, buildings and operations, and will be responsible for the successful delivery of the hostel guest experience in our Leadville, Colorado location.
The Hostel Manager will also focus on maintaining appropriate safety and operational standards and following cost containment and property management best practices.
This position is an integral part of the team and will lead by example, working front desk primarily and tackling anything that comes up, while promoting an environment characterized by friendliness, cleanliness and superior customer service.
The Hostel Manager will report to the owner.

The Hostel Manager lives on property in a private apartment.
Must be available to work nights, weekends, and holidays throughout the high seasons.
High seasons will run generally from June to late September and December to April.
Training will be provided but applicants must bring a passion for working with the public, serving guests, an appreciation for travel and the legacy that Inn the Clouds has continued over 20 years.


Oversee guest services and activities, cleanliness, maintenance, safety, training and security functions to ensure guest satisfaction, efficient operations and compliance with quality and safety standards.
Supervise, coach, and provide support to hostel work-for-stay volunteers, provide timely feedback, address concerns and manage conflict as needed.
Provide ongoing training to hostel staff on daily responsibilities at the hostel.
Welcome guests; orient guests to hostel facilities, culture, and policies; provide information about the local area.
Full familiarity and use of PMS/Guest Registration software; including rooms/beds control management, check-in/out, and reporting.
Work with owner to maintain presence, bed availability and yielding of rates on various OTA's (,, etc).
Provide group orientation at check-in, and manage for group leader and participant stay satisfaction.
Plan guest activities at the hostel and promote events in the community to encourage guest interaction and community experiences.
Review online hostel reviews and guest survey responses, and provide timely responses.
Ensure staff compliance with established policies and procedures.
Monitor product quality standards in all areas of the hostel as it relates to the service, appearance, maintenance and cleanliness; ensure repairs are properly performed and tracked.
Follow Inn the Clouds Hostel and Inn's operating procedures for handling cash and credit card transactions, for operating the reservation system, and for other tasks as instructed.
Work with vendors and contractors as necessary.
Participate in regularly scheduled manager and staff calls and meetings.
Respond to guest questions and concerns in a timely, friendly and helpful manner.
Perform daily guest registration, guest activity, and cleaning tasks; and regular grounds and building maintenance such as lawn/gardening care, painting, and minor plumbing.
Local travel as needed for supplies.
Other duties as assigned to ensure the efficient operation of the hostel.


Minimum of 3 years' management experience and bachelor's degree, or equivalent combination of experience.
Daily audit and cash handling and reconciliation experience.
Customer service and public relations experience.
Lifting and stretching required for bed making, furniture movement, storage of deliveries, yard work, and basic maintenance.
Property management experience; including supplies purchasing desired.
Supervisory experience.
Computer literacy and knowledge of reservations systems.
Excellent time management and ability to multi task.
Strong organizational skills and ability to respond quickly to changing demands.
Strong interpersonal and leadership skills.
Conflict resolution skills and ability to respond effectively in a crisis.
Excellent written and oral communication skills.
Hostel/Lodging experience a plus.
Independent travel experience preferred.


$2500/month plus private on-site housing in the manager's apartment: loft bedroom, HUGE walk in closet, private bathroom with a garden tub, sitting room/living room area.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands and arms.
The employee is frequently to stand, walk, talk, and hear.
The employee is occasionally required to climb or balance.
The employee must regularly lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close and peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.


Hostel Manager


500 E 7th St, Leadville, CO 80461, USA
Job first posted: 02 November 2023
Updated: 02 November 2023