Hostel Professional's Library
Chapter 1: Introduction and Purpose
Chapter 2: Getting Started
Ch 3 Renovations, Equipment and Furnishings
Tools and Equipment
🛠Tools and Equipment (Request Access)
Ch 4 Safety, Security and Risk Management
Introduction to Safety, Security and Risk Management
⛑Introduction to Risk Management, Safety and Security (Request Access) (Request Access)
Building Safety and Security
🆗Insurance Inspectors (Request Access) 🏁Monthly Inspections (Request Access) 🏭Safety and Security, Building System Overview (Request Access) 📸Security Cameras (Request Access) 🔐Building Security Alarm Systems (Request Access) 🔌Power Failure Procedures Utility Shutoff Procedures (PT) ⌛Emergency Lighting Systems 🆙Elevator Safety (Request Access) ⚠️Slip and Fall Hazards (Request Access) (Request Access)
Guest Safety
Creating an Inclusion and Anti-Social Behavior Policy 🏘Guest Security and Screening Guests 👾Theft Prevention 🔍Lost Property Reports 🚗Accident Reports and Incident Reports 🔓Building Access Controls-Intercom and Security Gate 🗝Room Locks (Types of Locks) (Request Access) 🔑Key Control Systems (PT Forms) (Request Access) 🛒Food Safety Cross Contamination (Request Access)
Ch 5 Marketing
Content Marketing and SEO (Search Engine Optimization)
✍Introduction to SEO Content for Hostel Websites Writing Hostel Blog Content 📷Posting Photos for SEO on Your Website 📹Videographers for Hostel Marketing 🎥Posting Hostel Videos for SEO Adding Guest Reviews to your hostel website and Reputation Management Promoting Local and Hostel Events on your Website (Request Access) Google Analytics Overview (Request Access)
Social Media Marketing
Intro to Social Media Marketing (Request Access) What is Social Proof? Online Community Manager (Request Access) Facebook Pages (Request Access) Facebook Groups (Request Access) Twitter Accounts (Request Access)
Foursquare (Not written)Instagram (Request Access) SEO Overview 📸Instagram Photo Contests (Request Access) Pinterest In-House Social Apps Affinity Group Marketing (Request Access) Couchsurfing.com (Request Access) Digital Nomads (NomadList) (Request Access)
Travel Bloggers and Affiliate Marketing
Direct Booking Affiliate Program HostelMan (Request Access) Hostel Roadshow Podcast (Request Access) Broke Backpacker Working with Travel Vloggers
Relationship Marketing
Hostel Alliances (Request Access)
Directory Listing Websites for Hostels
📡
Hostel Website Directories
Meta-Search Engines for Hostels
What is a Meta-Search Engine? (Request Access) List of Meta-Search Websites (Request Access)
Tourist Bureaus and Boards
Your Local Tourist Information Center (Request Access)
Conventions, Conferences and Expos (Hostel Related)
Conventions, Conferences and Expos with Participants Who Might Stay in Hostels (Request Access)
Reviews, Rating, and Reputation Management
Responding to Reviews📈Tracking Reviews Over Time (Request Access)
Tripadvisor.comTripAdvisor's Business Advantage (Request Access) Yelp (Request Access)
Ch 6 Operations
Staffing
Staffing your hostel (Request Access) 🏡
Live-In vs Live-Out Staff (Request Access)-Websites for finding Hostel Staff
Employee Agreements (Request Access) Employee Handbook (Request Access) Employee Bonuses and Profit Sharing (Request Access) 📢
Finding and Screening Volunteers* (Request Access)🙋Volunteers and Work Exchange in Hostels (Request Access) Ten Good Volunteer Traits (Request Access) 🛂Volunteer Agreement (Request Access) Creating Staff Training Manual (Request Access) Creating a Confidentiality Statement (Staffing Policies and Procedures) (Request Access) Shift Request Form (Request Access)
PMS Software for Hostels
HostelSnap (Request Access) 🤖List of PMS Software for Hostels (Request Access)
Reception
Reception- It's more than just checking in guests
Customer Service on the TelephoneGuest Information Guest Communications (Request Access) Hostel Rules and Policies (Request Access) ❌
Cancellation and Refund Policies (Request Access)😕Early Checkouts (Request Access) 📖Hostel Log (Request Access) 🔑Key Control Procedures (Request Access) Accepting Bitcoin 📞Telephone Tips 💸Cash Handling Procedures (Request Access) Advance Bookings and Reservations (Request Access) Reservation Confirmation Emails (Request Access) Courtesy Holds (aka Last-Minute No Deposit Reservations) (Request Access) 🚶
The Undecided Walk-In Tour (Request Access)Greeting and Screening Guests (Request Access) Checking-In Guests (Request Access) Hostel Signs (Request Access) 4 Customer Service Goals at Hostels (Request Access) Creating Great Hostel Atmosphere (Request Access) Gender Based dorms (Request Access) 👪Children and Families (Request Access) Problem Guest Signals (Request Access) Referring Guests to Other Hostels (Request Access) 🌛
Late Arrivals (Request Access)Checking Out Guests (Request Access) Overbookings (Request Access) Tracking Turnaway Data (Request Access) To-Do Lists Changing Shifts (Request Access)
Guest Services
Guest Services Securing precious items (Request Access) Airport Pickup (Request Access) Bicycle Rental (Request Access) Booking Trips and Tours (Request Access) Breakfast (Request Access) Coin-Operated Washer-Dryer (Request Access) Community Events and Activities (Request Access) Community Dinners (Request Access) Day Charges (Request Access) Games (Request Access) Phone —Google Voice and Guest Usage (Request Access) Guest Events Calendar (Request Access) 🎤Organising Hostel Events Favorite Venues Near Hostel (Request Access) 👑
Lost and Found - Mailing Left Items (Request Access)
Repairs and Maintenance
🏒
Repairs and Maintenance of Building Systems (Request Access)🗓Developing a Maintenance Schedule (Request Access) Cleaning Shower Drains 🆘
Emergency Repairs
Fixing Minor Vacuum Cleaner Problems🌞Heating Your Hostel (Request Access)
Water HeatersGrouting and Re-Caulking Bathrooms (Request Access) 🔌Electrical Safety (Request Access) Clothes Dryer (Request Access)
Supplies and Equipment
Supply Inventory Management (Request Access) 🌪Vacuums 🛌Linens Toilet Paper (Request Access)
Accounting and Finance
Predicting Potential Revenue (Request Access) 💹Pro Forma Income Statement (Request Access) Break Even Analysis (Request Access) Occupancy (Request Access) Profit and Loss Statement (Request Access) Balance Sheets (Request Access) RevPab, RevPob, ADR (aka RevPar) (Request Access) Sources of Income Within the Hostel (Request Access)
Ch 7 Other Hosteling Information
Educational Resources for Hostel Professionals (Request Access)
Funny-Interesting Hostel Information