Hostels job

Travel Ambassadors – Rio de Janeiro
We are looking for Travel Ambassadors for Rio de Janeiro to join our guesthouse team! Our goal is to offer a service to travellers and guests that give them an exceptional experience whilst in Rio.

Your mission as a Travel Ambassador will be to:
Ensure that the time guests spend in our Guesthouse is absolutely a positive and memorable experience.
Offer outstanding customer service at all times to our guests.
Be their point of reference in Rio de Janeiro on how to get around and get the most out of the city, telling them about the most interesting places to visit so they avoid being a “typical” tourist.

To do everything within your ability to ensure each and every guest has a positive and amazing experience whilst in Rio.
Being the front-desk representative for the guesthouse 30 hours/week (hours are flexible and are organised in conjunction with the other team members).
Manage the Guest Experience (check-in, guest stay and check out) to ensure all goes smoothly for our guests using the tools and procedures we have in place (and helping us improve on them if need be!).
Research information on what’s going on around the city.
Contribute to our Facebook Page and Blog.
Other tasks such as walking the dogs we have at the guesthouse.

Be passionate about travel and offering great customer service.
Have excellent communication and inter-personal skills.
Be able to juggle multiple tasks at once and adapt to new situations quickly.
Be able to speak English fluently and either Portuguese at a conversational level or Spanish at an advanced level.
Be able to commit to at least 3 months with us (unless otherwise agreed).

How it works….
To join the team, we ask for a refundable deposit of R$300 – this is refunded to you on successful completion of your agreed time with us. In fact we will actually refund you double this amount i.e. R$600…that’s a 100% return!
You will receive:
Comprehensive training including time to explore the city.
Accommodation in our staff only dorm room in the staff floor which also has it’s own kitchen, lounge and bathroom.
A great breakfast daily (the same as our guests receive)
Your Laundry done once a week.
Wi-Fi / Internet access
The ability to earn commissions on Tours and other incentives.
The chance to work extra hours with hours worked over the agreed 30 hours per week paid at R$5.50/hr.




Job first posted: 03 October 2012