Live - In Front Desk Staff needed for HI-Marin Headlands. Come live in a beautiful national park just 5 miles outside SF!
Guest Services Associate, HI Marin Headlands
HI-Marin Headlands is hiring! We are a 107-bed hostel operated by the Northwest Region of Hostelling International USA, a non-profit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. The region operates ten hostels around Northern California, and also provides outdoor and intercultural education programs for youth
HI-Marin Headlands is housed in two historic buildings in the Marin Headlands, just north of the Golden Gate Bridge and within the Golden Gate National Recreation Area. We are in need of a pro-active and energetic guest service associate.
FRONT DESK RESPONSIBILITIES
Provide a welcoming atmosphere, while maintaining a clean and secure facility.
Act as a representative of Hostelling International USA and promote its mission and goals in a positive and professional manner
Provide quality customer service and information.
Register guests in accordance with a POS operating system.
Accurately record payment and registration information with strong attention to detail.
Provide reservation information in person and over the phone, including taking individual reservations, cancellations and changes.
Offer detailed information and reservation assistance with Hostelling International hostels in the Northwest region.
Multi-task and remain calm in stressful situations.
Work honorably and efficiently without constant direct supervision.
Complete extra projects self-initiated or assigned by the General Manager and Assistant General Manager.
Provide on-call assistance in emergencies any time while on the hostel premises.
CLEANING RESPONSIBILITIES
Responsible for returning the hostel to a sanitary condition that will make the evening’s guests comfortable.
Clean kitchens, bathrooms, guestrooms, common areas, and grounds of the hostel.
Complete special deep cleaning projects self-initiated or assigned by a manager.
Perform a daily “bed check” to insure that the required numbers of beds are available for that evening’s guest.
Daily cleaning duties including, but not limited to vacuuming, stocking linens, laundry, cleaning of guest rooms, bathrooms and common areas
This position requires the physical ability to perform any task associated with operation of the hostel, lift up to 50 lbs and to stand for long periods of time.
QUALIFICATIONS
Positive, up-beat, and willing attitude
Time management and multi-tasking skills a must!
Eager to work as part of a team
Commitment to sustainable and environmentally conscious practices
Open and flexible availability
Experience with cash handling, reservation/POS systems, customer service, and cleaning duties a plus
REPORTS TO
Assistant General Manager
HOURS
24-32 hours per week. Occasionally staff must work a 40-hour week in order to cover for4 another staff person’s vacation.
This position necessitates work in early mornings, late evenings, weekends, and holidays, as well as on-site/on- call overnight duties.
Guest Service Associates work a combination of both desk and cleaning shifts. Desk shift hours: 7:30a.m.-3:30p.m., 3:30p.m. – 11:30p.m. Cleaning shift hours vary.
BENEFITS
Guest Service Associates may choose to live on or off site. As part of their compensation, employees are offered housing (a wage differential is provided for live-out staff). The hostel consists of two federally owned historic buildings under the jurisdiction of the National Park Service. Because of this all HI-Marin Headland’s employees must be willing to follow the rules of safety and sanitation dictated by Hostelling International and the NPS.
Living on site with fellow staff members is a rewarding but sometimes challenging situation; it is important that employees be respectful of fellow staff/housemates. It is required of each live-in employee to keep the staff house and grounds at a high level of cleanliness at all times.
Staff members are eligible to receive holiday and vacation pay, as well as health benefits including medical, dental, vision, chiropractic, acupuncture. These benefits are prorated to the hours worked per week.
TO APPLY
Please send in your cover letter and resume to [email protected] no later than 6/30/15
No phone calls, please.
- See more at: http://www.norcalhostels.org/about-us/jobs#GSAMH
HI-Marin Headlands is hiring! We are a 107-bed hostel operated by the Northwest Region of Hostelling International USA, a non-profit organization dedicated to promoting intercultural exchange, environmental stewardship, and world peace through hostelling. The region operates ten hostels around Northern California, and also provides outdoor and intercultural education programs for youth
HI-Marin Headlands is housed in two historic buildings in the Marin Headlands, just north of the Golden Gate Bridge and within the Golden Gate National Recreation Area. We are in need of a pro-active and energetic guest service associate.
FRONT DESK RESPONSIBILITIES
Provide a welcoming atmosphere, while maintaining a clean and secure facility.
Act as a representative of Hostelling International USA and promote its mission and goals in a positive and professional manner
Provide quality customer service and information.
Register guests in accordance with a POS operating system.
Accurately record payment and registration information with strong attention to detail.
Provide reservation information in person and over the phone, including taking individual reservations, cancellations and changes.
Offer detailed information and reservation assistance with Hostelling International hostels in the Northwest region.
Multi-task and remain calm in stressful situations.
Work honorably and efficiently without constant direct supervision.
Complete extra projects self-initiated or assigned by the General Manager and Assistant General Manager.
Provide on-call assistance in emergencies any time while on the hostel premises.
CLEANING RESPONSIBILITIES
Responsible for returning the hostel to a sanitary condition that will make the evening’s guests comfortable.
Clean kitchens, bathrooms, guestrooms, common areas, and grounds of the hostel.
Complete special deep cleaning projects self-initiated or assigned by a manager.
Perform a daily “bed check” to insure that the required numbers of beds are available for that evening’s guest.
Daily cleaning duties including, but not limited to vacuuming, stocking linens, laundry, cleaning of guest rooms, bathrooms and common areas
This position requires the physical ability to perform any task associated with operation of the hostel, lift up to 50 lbs and to stand for long periods of time.
QUALIFICATIONS
Positive, up-beat, and willing attitude
Time management and multi-tasking skills a must!
Eager to work as part of a team
Commitment to sustainable and environmentally conscious practices
Open and flexible availability
Experience with cash handling, reservation/POS systems, customer service, and cleaning duties a plus
REPORTS TO
Assistant General Manager
HOURS
24-32 hours per week. Occasionally staff must work a 40-hour week in order to cover for4 another staff person’s vacation.
This position necessitates work in early mornings, late evenings, weekends, and holidays, as well as on-site/on- call overnight duties.
Guest Service Associates work a combination of both desk and cleaning shifts. Desk shift hours: 7:30a.m.-3:30p.m., 3:30p.m. – 11:30p.m. Cleaning shift hours vary.
BENEFITS
Guest Service Associates may choose to live on or off site. As part of their compensation, employees are offered housing (a wage differential is provided for live-out staff). The hostel consists of two federally owned historic buildings under the jurisdiction of the National Park Service. Because of this all HI-Marin Headland’s employees must be willing to follow the rules of safety and sanitation dictated by Hostelling International and the NPS.
Living on site with fellow staff members is a rewarding but sometimes challenging situation; it is important that employees be respectful of fellow staff/housemates. It is required of each live-in employee to keep the staff house and grounds at a high level of cleanliness at all times.
Staff members are eligible to receive holiday and vacation pay, as well as health benefits including medical, dental, vision, chiropractic, acupuncture. These benefits are prorated to the hours worked per week.
TO APPLY
Please send in your cover letter and resume to [email protected] no later than 6/30/15
No phone calls, please.
- See more at: http://www.norcalhostels.org/about-us/jobs#GSAMH
HOSTEL NAME
OPPORTUNITIES AVAILABLE
HOSTEL LOCATION
Job first posted: 20 May 2015