Receptionist & Housekeeper needed near beautiful Denali National Park.

Our mission is to provide a safe, clean, fun, and caring environment for our guests and employees where the opportunity to experience Denali National Park is nurtured.



Employees help create a memorable experience for our guests from around the world during what might be their one-and-only trip to Alaska. Our employees make the difference between a great stay for our guests and a stay that is nothing special. To make every guest’s experience special, we need staff that can provide helpful, knowledgeable, and friendly service with dedication and commitment to our mission. We depend on our staff to continue our tradition of being a great place to stay and work.



We strive to locate and hire high-quality people to create a tight-knit and caring team. To that end, employees need to be team players who naturally cultivate a positive experience for guests and staff alike. As employers, we do everything we can to help you have a fun summer working in a friendly atmosphere. Denali is our home; we love it and we want to enable other passionate people to live and work in the most beautiful place on earth.



Being a staff member of the Denali Hostel means that you are part of a team of people who have fluid and dynamic responsibilities throughout the day and season. We strive to create harmonious living and working conditions and expect everyone to assist co-workers with responsibilities to the best of their ability when needed. Employees should be efficient, organized, courteous, and amicable. Employees are expected to maintain a clean and professional appearance.



Because of the dynamic responsibilities required, all applicants must possess strong multi-tasking skills and excellent focus. It is important to have outstanding and professional interpersonal skills and to be able to remain calm and courteous in what can be a busy and demanding day-to-day operation. Employees must have strong attention to detail and thorough cleaning and organizational skills.



Responsibilities include:

· Respond to all guest inquiries via phone and email within one business day.

· Manage guest reservations (including rooms, transportation & tours).

· Aid all guests with check-in and check-out procedures.

· Orient guests to the property and surrounding area.

· Answer questions about the Denali National Park area and be knowledgeable of local services, restaurants, and businesses.

· Promote and sell merchandise & tours.

· Perform basic accounting and cash handling procedures.

· Distribute s’mores kits and rental items to guest rooms. Track return of rental items.

· Update fire ban status.

· Keep laundry moving from dirty to clean.

· Create housekeeping lists for the housekeepers coming in the following day.

· Communicate anything that requires maintenance or attention on property.

· Relay guest feedback to the immediate supervisor.

· Stock merchandise, quarters for guest laundry, brochures, and housekeeping supplies.

· Tidy up guest kitchens at end of shift (take out trash & recycling, wipe down counters & tables)

· Turn over all rooms after guest check-out: includes making beds, doing laundry, cleaning floors, taking out the trash & recycling. About half of the beds are top bunks.

· Clean the shower house daily.

· Clean the kitchens daily.

· Regularly deep clean the kitchens, refrigerators, and bathrooms.

· Communicate anything that requires maintenance or attention on property.

· Relay guest feedback to the immediate supervisor.

· Stock housekeeping supplies and communicate when supplies need to be purchased.



Preferred skills:

· Excellent computer skills and familiarity with Mac OS.

· Proficiency in Word and Excel.

· Multi-tasking with speed and accuracy.

· Ability to learn new programs quickly.

· Basic knowledge of Denali National Park and surrounding areas.

· Follow instructions accurately and work with minimum supervision.

· Communicate positively and effectively with guests, co-workers, and supervisors.

· Provide excellent customer service to our guests.

· Maintain excellent attendance and punctuality at work.

· Work long hours, various shifts, split shifts, and on holidays and weekends.

· Keep work areas clean, neat, and organized.

· Perform strenuous activities such as standing, walking, stooping, bending, lifting, stair-climbing, kneeling, crouching, carrying up to 50 pounds, reaching, pushing, pulling, and twisting.



Hours

Two days a week will be at reception, and two days a week will be at housekeeping. Three or four nights per week you will be on-call for guests who are locked out or have another after-hour urgent need.



Perks

· Opportunity to take local tours for free or at a deeply discounted price.

· Discounts on train and motorcoach travel.



Season opening & closing

All staff members are required to arrive approximately 1 week prior to opening and to stay approximately 1 week after closing for training and to help open and close the property for the season. Work includes making beds, cleaning rooms, cleaning & organizing the kitchens, beautifying the campus, cleaning & organizing the office, stacking firewood, etc.



Housing

Limited on-site housing is available. We have clean, cozy campers with electricity, heat, refrigerators, and stovetops. All utilities and wireless Internet access are included. Employees have access to the common kitchens, bathrooms, showers, and laundry. Employees have a bathroom that is private from the guest bathrooms. The kitchens are also used by the guests (who are mostly gone during the day), and there is a private storage area for staff. Cooking is allowed in staff campers.



Other information

The location of Denali Hostel is considered remote. Although we are located on the highway system, no major towns are nearby. There is access to medical help and supplies nearby at a small clinic. Employees are expected to be independent, self-sufficient, and adaptable.



You will be responsible for your own transportation to Alaska. We will give you information on the best ways to get here. We are located about 4 hours north of Anchorage and about 2.5 hours south of Fairbanks. There are some small markets with limited offerings about 15 miles north of us, and one grocery store in the town of Healy, about 25 miles north of us. For most other services, you will need to go to Fairbanks or Anchorage. If you do not have a personal vehicle, we will help you make arrangements to get supplies.



We are located about 14 miles south of the entrance to Denali National Park- tucked away from the hustle and bustle of the main tourist hub, located on a creek and in a mountain valley with amazing access to the wilderness right at your doorstep! Just across the road from our property, there are two restaurants and a fun pub where lots of other seasonal employees socialize and hang out. At the entrance area, there are tons of outdoor adventures, gift shops, and restaurants all within walking distance. If you do not have your own vehicle, you can catch a lift on our shuttle to the park entrance area, as long as there is room after all the guests have boarded.



Equal employment opportunity

Denali Hostel & Cabins provides equal employment opportunities to all applicants for employment and to all employees without regard to age, race, color, disability, national origin, religion, sex, sexual preference, veteran status, genetic predisposition, or any other protected classification. Employment actions include but are not limited to recruiting, job assignment, training, promotion, transfer, rates of pay, and other forms of compensation and benefits.

Requirements
• Minimum age of 18 years old.

• Valid driver’s license and clean driving record.

• Valid First Aid & CPR certification. The cost will be reimbursed with the first paycheck. Must submit a receipt. Online certification may be obtained here: https://www.nationalcprfoundation.com/courses/standard-cpr-aed-first-aid/

• Completed Leave No Trace awareness course: https://lnt.org/get-involved/training-courses/online-awareness-course/

• Ability to be legally employed in the United States for the entire work season (May through September). Priority is given to applicants that are available for the entire season.

• Functional cell phone with Wi-Fi-enabled calling. AT&T is the best carrier in Alaska.

• Employees should wear closed-toe non-slip shoes.

• Personal clothing worn at work must be clean and free of holes, tears, or rips.

• Employees must look sharp and be clean upon arrival to shift.

• Employees should be punctual and reliably report to all scheduled shifts. If unable to work, employees should provide as much notice as possible to the immediate supervisor.

• Employees should NOT come to work if sick or showing symptoms of covid-19.

HOSTEL NAME

OPPORTUNITIES AVAILABLE

HOSTEL LOCATION

142 Cleft Rd, Denali National Park, AK 99755