relaxing, low-key hostel in sunny orange county california seeks awesome assistant manager

We're seeking an all-around skillful assistant manager who loves to help travelers feel welcome and with operations. Ideally we're looking for someone with at least 6 months of management experience in hospitality.

You will be handling reservations, be on-call for overnight emergencies, check ins and outs, cleaning, and managing other volunteers.

Our expectations:
- Must speak fluent English and read, write, and communicate effectively with management, guests, and volunteers
- Great computer skills
- Fulfill assistant manager duties and tasks effectively and with a positive attitude
- Be willing and available to clean and fulfill other duties when necessary (with in reason)
- Have a positive and respectful attitude towards all
- Flexibility with tasks, schedule and sleeping arrangements if needed

We are a relaxing, low-key hostel (not a party place!). Disneyland is 2 miles away and Newport and Huntington Beaches are 14 miles away. There are lots of restaurants nearby and a Target across the street.

What you should expect from us:
- 25 per week of work in exchange for a mixed gender dorm room. Includes shampoo, body wash, free use of laundry, coffee and tea. The right person will move into a small semi-private room (to be shared with another assistant manager when both positions are filled) + additional benefits if everything goes well after 1 month.
- 2 full days off
- free rice/pasta
- weekly staff meals
- Short excursions around the area with hosts **when possible**

Primary duties for Day and Night Shifts include:
· Welcome, register, orient and supervise guests, and provide orientations in a friendly and positive manner.
· Take reservations by telephone, e-mail, and an online system in an accurate and efficient manner.
· Check guest in and out (be available to check in late night arrivals if needed), give tours of the hostel, and assist with any issues or arrangements that guests may need help with, keeping in mind any language barriers.
· Answer guest inquiries in person, over the phone or email
· Resolving issues of guests or volunteers
· Managing work exchangers making sure they complete their duties, create schedules

Day Shift:
· Clean (common areas, bathrooms, laundry, and make beds) if no work exchangers are available
· Other duties or projects as needed

Rules
Quiet Hours: 10:00pm – 8:00am. Between from 10:00pm – 8:00am – please use library voices and headphones
Use headphones while watching videos or playing music
NO SMOKING anywhere inside the hostel. Must smoke 15 feet away from windows.
Drinking alcohol or marijuana is NOT permitted on the premises
No use of marijuana or illegal drugs in the hostel or on the property
No overnight guests
No eating or drinking food in the bedrooms (do not keep food in the bedrooms)

HOSTEL NAME

OPPORTUNITIES AVAILABLE

Work Trade/Exchange

HOSTEL LOCATION

12242 Tamerlane Dr, Garden Grove, CA 92840, USA
Job first posted: 17 August 2018
Updated: 17 August 2018