Super Friendly and Energetic San Francisco Hostel Manager Wanted
INTROOur small San Francisco hostel is looking for a new awesome general manager. This is a unique work/lifestyle opportunity for one amazingly friendly, energetic, organized, and world-minded person. If you're absolutely addicted to the experience of hostels -- and when you're not traveling, you deeply miss the fun, excitement and camaraderie you experienced in hostels during your trips abroad, please read on.
We are a popular independent San Francisco hostel. Although we are not affiliated with any hosteling organizations or major booking sites, we are currently the #1 hostel on TripAdvisor, Google and Facebook and have been described as the “Friendliest of the City Hostels” by Lonely Planet guidebooks. The hostel is so popular because we empower our manager to create truly amazing experiences for budget travelers from all over the world. The manager is the friendly, responsible, organized, super-high-energy person that makes it all happen. Our hostel is NOT JUST a cheap place to stay as some hostels are. It's a dynamic club-like community of international friends that have only recently met and are constantly changing every day. The manager plays a huge part in not only running the business, but creating and maintaining the friendly social atmosphere where our guests make unforgettable memories in San Francisco.
It takes LOTS of energy to do this job, but the right person will find it richly rewarding because they will create amazing life-long friendships, and meet fascinating people from all over the world. You should be a tireless person who is absolutely insatiable about meeting and getting to know people in a genuine way and making sure everyone, regardless of their background, feels included in our community. You should be a very experienced budget traveler and want to live in this constantly "buzzing" environment.
The manager is responsible for all day to day operations of the hostel. Our hostel is an extremely personable and customer service oriented business. The manager will strive know every guest by name (as many as 40 at a time) and try to know at least a little bit about what makes them interesting. They stir the social pot, by finding social connections between guests (i.e. similar languages, nationalities, and interests) and by introducing them to one another. Meanwhile they are seemingly ever-present and ready to help plan sightseeing and events in the hostel. The manager is frequently the "life of the party" but also the person who is assertive enough to enforce the rules and quiet things down when necessary. They continually have the interest of the larger community at heart and guest safety is always on their mind. The manager lives onsite and is constantly available 24/7 by cell phone when away from the hostel.
The manager maintains all organizational systems in the hostel and insures email inquiries and internet reservations are responded to immediately. They also perform some bookkeeping, reception computer administration, cleaning and guest service related work. The manager shows interested guests how they can help with the various aspects of the hostel. A lot of things are always getting moved around and the hostel is in a constant state of controlled chaos, so the manager has to create the organization, signs and systems to keep things running smoothly.
Cleaning is a top priority in hostels and the manager supervises daily cleaning to make sure it’s being done well. However, they will also sometimes need to roll up sleeves and do deep cleaning as well. The manager organizes the cleaning and assigns everyone their cleaning duties.
The manager meets with the owner one day (sometimes two days) per week. During this day long meeting we discuss and tour the operations, cleaning and maintenance of the hostel. The owner usually does most of the maintenance of the hostel but a good manager will make the owner especially happy when they have the skills and initiative to make temporary or emergent repairs (i.e. not afraid to use a plunger on a toilet). The owner and manager continually work together as a team to innovate and market the hostel and surprise and delight our guests with a San Francisco hostel experience that’s not easily matched by other hostels.
Does this sound like a dream job? If so, we’d like to hear from you. Are you ready? Because if you are selected for this job, the hostel will become your life for a least a year. Which is why we think it's more of a lifestyle than a job. It's fun and extremely rewarding if you love interacting with people and living in community.
International Travel Experience (We'll want to see the stamps in your passport and hear teasers of these stories in your cover letter.
Experience working in hostels (volunteer or paid).
Extremely friendly and outgoing personality.
Strong English communication skills (written and oral). Other languages are definitely a plus.
Proficiency with computers (making signs, doing web marketing, and documented the fun in the hostel on social media).
A love of San Francisco and a desire to share this beautiful city with others.
Outstanding work references.
Ability to live onsite in the managers office/room and commit the position for at least a year.
This is a salaried position with profit sharing so you should have U.S. citizenship or working authorization.
Please email darren AT sanfranciscohostel.org with a personalized cover letter and resume if you can already see yourself doing this job. This is a dream job and we expect to get swamped with a lot of applicants, so please be sure to fully address the above requirements if you want to get a reply from us.
Paid Hostel Staff
WHERE WE ARE LOCATED680 Sacramento St, San Francisco, CA 94111, USA
Job first posted: 19 March 2018
Updated: 04 March 2018
WORKER SKILLS WANTED
Building Maintenance & Repairs
Event Planning / Hosting
Greeting / Helping Travelers (Concierge)
Hostel Cleaning / Housekeeping
Hostel Reception / Front Desk
Social Media Marketing