Reception Supervisor
The Dawson Hostel Galway City Reception Supervisor – Tourist Hostel
Job Summary:
We are seeking an enthusiastic and organised Experienced Reception Supervisor to lead our front desk team and ensure guests receive a warm, efficient, and professional service throughout their stay. The successful candidate will supervise reception staff, coordinate daily operations, and help maintain high standards of customer satisfaction.
Key Responsibilities:
Supervise and support the reception team during shifts.
Welcome guests, manage check-in and check-out procedures.
Handle bookings, cancellations, and payment processing.
Respond to guest enquiries, requests, and complaints professionally.
Train and mentor new reception staff.
Conduct Monthly Stock Checks
Coordinate with housekeeping and maintenance teams to ensure room readiness.
Maintain accurate guest records using the property's reservation system.
Ensure compliance with hostel policies, health and safety procedures, and security standards.
Assist management with daily reports and administrative tasks.
Requirements:
Previous experience in a reception or front office role, ideally within hospitality.
Experience supervising or leading a team is desirable.
Excellent customer service and communication skills.
Strong organisational and problem-solving abilities.
Proficiency with hotel or hostel booking systems and Microsoft Office.
Ability to work flexible hours, including evenings, weekends, and public holidays.
Fluent English; additional languages are an advantage.
Desirable Skills:
Leadership and team management.
Conflict resolution and complaint handling.
Time management and multitasking.
Cash handling and basic financial reporting.
Knowledge of tourism and local attractions.
Please note this is a Full Time Role Commencing July 2026
Job Summary:
We are seeking an enthusiastic and organised Experienced Reception Supervisor to lead our front desk team and ensure guests receive a warm, efficient, and professional service throughout their stay. The successful candidate will supervise reception staff, coordinate daily operations, and help maintain high standards of customer satisfaction.
Key Responsibilities:
Supervise and support the reception team during shifts.
Welcome guests, manage check-in and check-out procedures.
Handle bookings, cancellations, and payment processing.
Respond to guest enquiries, requests, and complaints professionally.
Train and mentor new reception staff.
Conduct Monthly Stock Checks
Coordinate with housekeeping and maintenance teams to ensure room readiness.
Maintain accurate guest records using the property's reservation system.
Ensure compliance with hostel policies, health and safety procedures, and security standards.
Assist management with daily reports and administrative tasks.
Requirements:
Previous experience in a reception or front office role, ideally within hospitality.
Experience supervising or leading a team is desirable.
Excellent customer service and communication skills.
Strong organisational and problem-solving abilities.
Proficiency with hotel or hostel booking systems and Microsoft Office.
Ability to work flexible hours, including evenings, weekends, and public holidays.
Fluent English; additional languages are an advantage.
Desirable Skills:
Leadership and team management.
Conflict resolution and complaint handling.
Time management and multitasking.
Cash handling and basic financial reporting.
Knowledge of tourism and local attractions.
Please note this is a Full Time Role Commencing July 2026
HOSTEL NAME
OPPORTUNITIES AVAILABLE
Paid Hostel Staff
HOSTEL LOCATION
Bóthar Na mBan, Galway, IrelandJob first posted: 15 July 2026
Updated: 15 July 2026